Terremark provides you multiple ways to find answers for your most challenging vCloud Express questions.
If you’re like most technically savvy users and prefer to locate answers on your own, our vCloud Express Community Forums and Online Product Documentation are just a mouse click away. Or, if you prefer to communicate directly with a vCloud Express technical support person, we provide e-mail and phone based support services. You can expect the following from our Technical Support Services:
|
Community Forums /
Product Documentation |
E-mail Support |
Phone Support |
| Your Interaction |
- Post questions to other vCloud Express community members
- Post questions to forums moderated by the vCloud Express Technical Support team
- Search for answers to known problems
- Read self-help guides
- Read best-practices guides
- Read how-to documentation
- Search frequently asked questions
- Search for answers to typical support issues
|
- Submit a support request to the vCloud Express technical support team directly through the vCloud Express portal
|
- Subscribe to Priority Support through the
vCloud Express portal
- Call the Cloud Support number provided in the
vCloud Express portal to speak directly to the
technical support team
|
| Our Delivery |
- Moderate community forums for problem resolution accuracy
- Respond to technical support questions
- Provide advice to community forum members
- Publish new self-help guides
- Publish best-practices guides
- Publish how-to documentation
- Convert support cases to frequently asked questions
|
- Provide general technical e-mail support Monday–Friday, 7am–7pm CST
- General support for:
- vCloud Express Web Console
- vCloud Express Network
- vCloud Express Infrastructure
- vCloud Express Virtualization Layer
|
- Provide technical phone support 24x7x365 for
urgent issues
- General support for:
- vCloud Express Web Console
- vCloud Express Network
- vCloud Express Infrastructure
- vCloud Express Virtualization Layer
|
