General
- What is vCloud Express?
vCloud Express is a cloud-based virtual server technology that makes web-scale computing easy and easily accessible to developers at an affordable rate. With vCloud Express, you can rapidly configure new virtual servers, add or delete capacity, and run applications on one of the largest, most powerful networks in the world.
- How do I get started?
To begin, simply click the Order Now link on our website. From there you will be taken through the sign-up and registration process, followed by instructions for accessing your account for the first time.
- What can I run on vCloud Express?
You can basically run any website, third-party software, server software or custom-developed application—just as you would with a traditional server. We have customers running everything from static websites to revenue-producing e-commerce websites to SaaS applications to mission-critical IT infrastructure like Microsoft Exchange, Citrix XenApp, and Oracle or MSFT SQL Server databases.
- How many servers can I run?
You can run up to 60 servers with your vCloud Express account. If you require more than 60 servers, please contact a Terremark sales professional at 1-800-983-7060.
- What is the maximum server size I can run?
A vCloud Express Server can be configured with up to eight virtual processors, 16GB of memory and seven TB of storage.
- How quickly can I scale out my vCloud Express environment?
With our “Copy Server” feature you can scale out your vCloud Express environment with the click of a mouse and two-step wizard; it’s that simple. The Copy Server feature makes an identical copy of your source server so there is no need to reload your applications when you want to horizontally scale your environment.
- What type of support is included?
vCloud Express customers receive full access to our online knowledge base system and unlimited support from the vCloud Express Community. Support tickets can also be submitted through the My Account section of vCloud Express.
- Do I need any type of development knowledge to use vCloud Express?
No. vCloud Express does not require that you have a development background to deploy and manage your environments. Our graphical user interface (GUI) is very simple to use, with plenty of self-service wizards. If you prefer to use our API instead of our GUI, you will need some level of development capability.
- Can I use my own operating system licenses, or do I have to use yours?
If you use our Blank Server deployment feature and install your own operating systems we do not restrict you from using your own licenses. However, please consult with your software vendor as some do not allow the use customer provided licenses on outsourced hosting platforms. If you choose to use one of our prebuilt deployment templates that contain subscription software, we will bill you directly for the use of our licenses.
Technical
- What operating systems are supported?
We support a number of operating systems, including Windows Server 2003 and 2008, Red Hat Enterprise Linux, CentOS, FreeBSD, Solaris, SUSE Linux and Ubuntu. For a complete list of supported operating systems, please refer to the Specifications page on our website.
- What hardware is vCloud Express built on?
vCloud Express is built on an enterprise class computing infrastructure, leveraging the industry’s most respected vendors, including: VMware, EMC, Cisco, Intel and 3PAR. For additional details about our hardware architecture, please visit the Specifications page on our website.
- How do I administer my vCloud Express environment?
You have a number of administration options for your vCloud Express account: (1) Web GUI access, (2) API access, (3) Remote Desktop Server administration, (4) SSH Server administration, etc.
- Can I build and customize my own servers?
Yes. You have the option to deploy servers using our prebuilt templates, or you can deploy servers using our “Blank Server” feature. If you use our “Blank Server” feature, you can install your own operating system by mounting an ISO. You can also mount an ISO to install server application and other media directly to your servers.
Billing
- How much does vCloud Express cost?
vCloud Express costs as little as $0.036/hour for computing resources. For a complete list of vCloud Express costs, please visit the Cloud Computing Pricing page on our website.
- How will I be billed?
At the end of every month we bill your credit card based on the amount of resources that you consumed during the month.
- When do I begin getting billed by my vCloud Express account?
Billing starts at the beginning of the first month following the deployment of your first vCloud Express resource (server, storage, IP address, etc.).
- When does the billing for my vCloud Express account stop?
Your vCloud Express billing stops the month after you no longer have any billable resources active within your environment.
- What are the different types of data transfer scenarios you charge for?
We charge only for the data transferred in and out of your vCloud Express environment from your public IP addresses. We don’t have any additional charges for data transfer between storage devices or other subsystems.
If you have other questions, please contact us. We’ll be glad to tell you more about vCloud Express.
