vCloud Express
from Terremark

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vCloud Express 1.12 Release Notes

Thu, 07 Jun 2012 20:45:00 GMT | Add Comment

Terremark is pleased to announce the upcoming availability of release 1.12 of vCloud Express on June 23, 2012.

VM Upload Beta

Many vCloud Express customers also run VMware within their corporate data centers. Sometimes these customers wish to move a running virtual machine to vCloud Express. 

VM Upload enables customers to upload that complete virtual machine to vCloud Express. Once they build a virtual machine precisely as desired, that virtual machine may be uploaded to vCloud Express and imported into their environment. Beginning on June 23, 2012 we will begin enabling the VM Upload feature as a beta to interested customers. If you are interested in participating in the beta, please email us at vcloudservicemanagers@terremark.com.

 

vCloud Express Console

  • Users may enable VM Upload for their environment.
  • Users may create a new catalog item and upload OVF and VMDK files. Because of their large size, VMDK uploads may be resumed after interruptions.
  • New catalog items are validated against the business rules for vCloud Express.
  • Users may view all catalog items and delete unwanted items.
  • Users may view an audit log of uploads and deletes made to the catalog per Data Center.
  • Users may import an uploaded VM into an environment.
  • Billing invoices include VM upload charges.
  • When creating a new virtual machine, the cost summary will display disk cost and storage cost.
  • Permissible password length increased to 30 characters.

 

vCloud Express API

  • The API may get a list of all catalog items or of a single catalog item by id.
  • The API may create new catalog items and upload an OVF files.
  • The API may upload VMDK files in chunks, which permits resumption after interruptions, for a catalog item.
  • New catalog items are validated against the business rules for vCloudExpress.
  • The API User may delete catalog items.
  • The API may import an uploaded VM into an environment.

Expanded Browser Support

Supported browsers for all vCloud Express operations now include:

  • Microsoft Internet Explorer 9
  • Mozilla Firefox 12

 

Bug Fixes

vCloud API extensions path discrepancy

Prior to this fix, extensions to the vCloud Express API were in a directory inconsistent with prior releases and documentation. The correct path is https://services.vCloudexpress.terremark.com/api/v0.8a-ext1.6/extensions/{call specifics}.

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vCloud Express Referral Program - $50 Off Your Bill

Thu, 24 Feb 2011 15:50:00 GMT | Add Comment

Valued vCloud Express customers,

I am excited to introduce a new customer referral program here at Terremark which will enable you, our valuable customers to save money on your own account.  We've designed the program  to be simple and easy to execute.  Here is the high-level:

  1. Identify five colleagues or friends that could leverage vCloud Express within their business
  2. Email each of the five individuals a promo-code
  3. We will track all signups by promo-code to link each referral back to you
  4. For each individual that creates an account and bills $200 in usage fees within 3 months we will discount your next bill by $50

You will receive an email directly from me over the next day introducing the program to you.  If you would like  more promo-codes to share please email me directly and I will be happy to work with you.

Additional details about the program can be found on the community site at: https://community.vcloudexpress.terremark.com/en-us/product_docs/w/wiki/10-vcloud-express-referral-program.aspx

Sincerely,
Ryan McDermott
Product Manager - Cloud Services

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March 2011 Feature Release Notes

Fri, 28 Jan 2011 23:22:00 GMT | Add Comment

Valued vCloud Express customers,

We are happy to announce that we are preparing for our March 2011 feature release for vCloud Express, tentatively scheduled for production availability on Saturday March 5, 2011. This release contains some great new enhancements that our customers have been asking for and they will will become active immediately upon production availability. The following is a summary of the changes contained in the vCloud Express March 2011 release:

New Feature: Prevent Billing for Powered Off VM

When a new VM is deployed powered off and/or an existing VM is powered off the user will only be billed for the System Storage Usage fees. However, when a new VM is deployed powered on and/or an existing VM is powered on the user will be billed for Server Usage, System Storage Usage, and Licensing Fees.

New Feature: Priority Support

This new feature will allow the user to subscribe to priority phone support (24x7x365) under My Account/Cloud Support. Once this feature is enabled a monthly subscription fee will be added to the Monthly Billing Statement until the feature is disabled by the user. Customer will be billed the greater of the 1) minimum monthly support fee or 2) percentage of their monthly usage. Note: The user can enable/disable this Priority Support at anytime. However, if the feature is disabled mid-month, Priority Support will remain available through the end of month.

New Feature: External Storage Pricing/Billing Changes

The Configure Server/Disk screen has been modified to display the following billing enhancements when adding/removing external storage:
Peak Storage Cost – The cost of the highest total amount of storage allocated to the selected VM over the course a calendar month. Example: If you have 1 - 2GB disk of external storage and you removed the 2GB disk and added a 4GB disk. Your peak for the month would be 4GB and that’s what you would be billed for. Whereas, in the past you would have been billed for 6GB (the original 2GB disk plus the newly added 4GB disk).
Current Storage Cost – The cost of the current amount of storage allocated to the selected VM.
Proposed Cost - The cost of the proposed amount of storage to be allocated to the selected VM.
Delta Storage Cost – The delta between the Peak Storage cost and Current Storage cost which will indicate the amount of storage that can be added without affecting your current billing.

New Feature: Transaction History

A new column called Initiated By has been added to the Transaction History under My Account/Billing tab. This will display the name of the person who initiated the listed transactions.

New Feature: Console Connect Popup Message

A new popup message will be displayed after clicking on the Connect option to advise the user that she must VPN Connect before using the Connect option. Note: This message will only be displayed once per session.

Enhancement: Update to Monthly Bill to show Priority Support Charges

When a user has priority support turned on, a new section will appear in their bill called Priority Support which will show the details of the priority support charges.

If you have any questions about the features contained in our March 2011 release please don’t hesitate to post your questions or feedback on the vCloud Express Product Q&A section of our Community (https://community.vcloudexpress.terremark.com).

On behalf of the entire vCloud Express team I want to thank you for your continued business.

Sincerely,
Kenneth Denson
vCloud Express Community Manager

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vCloud Express January 2011 Feature Release Notes

Fri, 10 Dec 2010 21:35:00 GMT | Add Comment

Valued vCloud Express Customers,

We are happy to announce that we are preparing for our January 2011 feature release for vCloud Express, tentatively scheduled for production availability on Saturday, January 8, 2011. This release contains some new enhancements that will become active immediately upon production availability. The following is a summary of the changes contained in the vCloud Express January 2011 release:

Enhanced Feature: Enhanced Signup Workflow

1. New User Signup (Page 1)
Business Address field
– The following verbiage was added under the Business Address field “Please enter the primary address where the service is used”.
Address Validation
– Once the user has provided all the required information and clicks on the Payment Information option, the system will automatically validate the Business Address before allowing the user to proceed to the next step. Once the address has successfully passed the validated process the system will automatically take the user to the Payment Information page and as a security precaution a Validation Token will be sent to the predefined email address.
I already have a signup token link
– This option will allow the user to bypass the New User Sign Up page and go straight to the Payment Information section if they already have a valid Token.

2. Payment Information (Page 2)
Validation Token section
– The user will be required to enter the Token that was provided in the email before being allowed to proceed to the
Credit Card Information section. Credit Card Information section– Once the Token has successfully been validated the Credit Card Information sections will be enabled.
New User Signup (button)
– This option will take the user back to the New User Signup Page to make modifications if needed.
Submit for Approval (button)
– Once this option is selected the Account Registration request will be placed in the Registration queue for approval.

During the Registration process, all users will be required to answer more security questions, which will consist of both canned questions created by Terremark and custom security questions created by each user.

New Feature: The ability to Change the Service Address
The user can change their Service Address at anytime by going to My Account/User Information/Service Address tab. Note: The new Service Address must pass the address validation process before it will be saved to the database.

Enhanced Feature: Change to the Account Reactivate Process
For a terminated account, the user can start the Reactivation process by going to the login screen and entering their old User Name/Password and clicking on the Sign In option. If the account is eligible for reactivation a confirmation message will be displayed before the user is taken to the New User Signup page. Note: The system will automatically populate the Billing address with the previously used information on file. However, the user has the ability to use the Business Address from the Signup page or manually enter the desired billing address.

Enhanced Feature: Display of Hourly and Monthly Licensing Costs
When creating, configuring or copying a server the system will display separate line items for hourly and monthly licensing costs. Furthermore, the hourly and monthly licensing costs will be displayed in the same manner on the Invoice.

Bug Fix: API – Naming Inconsistency
Prior to this fix the naming for the Catalog and Task List were inconsistent.

Enhanced Feature: Billing Invoice Enhancements
The Billing Invoice has been reconstructed to handle multiple Invoices for a given billing period, display the hourly/monthly costs for Software Subscriptions and a breakdown of the applied Discounts. Furthermore, Manual Debits have been moved to the Billed section.

New Feature: Auditing for Business Operations
A new troubleshooting and forensics auditing feature has been added which allows Terremark to track and replay interactions with the vCloud Express application.

If you have any questions about the features contained in our January 2011 release please don’t hesitate to post your questions or feedback on the vCloud Express Product Q&A section of our Community ( https://community.vcloudexpress.terremark.com).

On behalf of the entire vCloud Express team I want to thank you for your continued business.

Sincerely,
Kenneth Denson
vCloud Express Community Manager

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vCloud Express September 2010 Feature Release

Tue, 31 Aug 2010 17:07:00 GMT | Add Comment

Valued vCloud Express customers,

We are happy to announce that we are preparing for our September 2010 feature release for vCloud Express, tentatively scheduled for production availability on Wednesday September 22nd. This release contains some new enhancements that will become active immediately upon production availability. The following is a summary of the changes contained in the vCloud Express September 2010 release:

New Feature: Enhance User Security
During the Registration process, all users will be required to answer more security questions, which will consist of both canned questions created by Terremark and custom security questions created by each user.

New Feature: Prevent Registration using Domains Known to Be Security Risks
Users will not be allowed to complete the registration process using an email address with a domain that is known to be a security risk.

New Feature: Capture Source IP During Forgot Login Credentials Process
During the Forgot Login Credentials process if the user enters the wrong answer for any of the security questions the system will capture the user's IP Address which will be displayed on the User Audit Log.

New Feature : Email/Console Notifications for Credit Card Expiration
With this new feature, all billable customers will receive multiple notifications by email and in the console, when the credit card used for vCloud Express billing is about to expire or has expired.

New Feature: Threshold Credit Card Processing
Billing for vCloud Express will now take place when accounts reach a certain amount in usage or at the end of the month, whichever comes first. Users will be able to see a running total of usage for the month as well as any charges in the Payments/Adjustments section on the My Bill tab.

Enhancement: Show More Details for Credit Card Processing Failures
The system will display user friendly error messages in the event of a failed credit card transaction for all email and on-screen notification.

Enhancement: Forgot Login Credentials Limit
During the Forgot Login Credentials process, all users will have limited attempts to enter the right answers for the randomly selected security questions. Once the user has successfully answered the Security questions, an email notification will be sent to the user with instructions/Token on how to complete the “Reset Password” process.

Note: If the right answer(s) to the security questions is not provided within a certain number of attempts, the user will be notified by on-screen/email notification that the account has been “Disabled.” In order to “Activate” the account the user will have to contact the Terremark Support Team.

Bug Fix: Append Customer Account to Virtual Machine (VM) when adding Disk(s)
For support purposes the customer’s account number will be appended to all additional disk(s) added to a VM. The account number will be listed before the VM name (example: 35478_TestServer).

If you have any questions about the features contained in our September 2010 release please don’t hesitate to post your questions or feedback on the vCloud Express Product Q&A section of our Community (https://community.vcloudexpress.terremark.com).

On behalf of the entire vCloud Express team I want to thank you for your continued business.

Sincerely,
Kenneth Denson
vCloud Express Community Manager

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vCloud Express June 2010 Feature Release (Updated)

Tue, 01 Jun 2010 18:18:00 GMT | Add Comment

We are happy to announce that we are preparing for our June 2010 feature release for vCloud Express, tentatively scheduled for production availability on Wednesday June 9th. This release contains some new enhancements that will become active immediately upon production availability. The following is a summary of the changes...

...(read more)

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vCloud Express April 2010 Feature Release

Fri, 16 Apr 2010 15:59:00 GMT | Add Comment

We are happy to announce that we are preparing for our April 2010 feature release for vCloud Express, tentatively scheduled for production availability on Wednesday April 21st. This release contains some new enhancements that will become active immediately upon production availability. The following is a summary of the changes contained in the vCloud Express April 2010 release:

...(read more)

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vCloud Express Developer Ecosystem Expands with CohesiveFT

Tue, 16 Mar 2010 14:16:00 GMT | Add Comment

CohesiveFT LogoTerremark is pleased to introduce the newest member of our vCloud Express developer ecosystem, CohesiveFT. CohesiveFT is the leader in automated software assembly and a complement to virtualization and cloud computing solutions. With the help of the Terremark vCloud Express team CohesiveFT has successfully integrated their VPN-Cubed SSL and IPSec to Cloud products with the vCloud API to give our customers even more options for secure remote connectivity.

VPN-Cubed is the first commercial solution that enables customer control in a cloud, across multiple clouds, and between private infrastructure and the cloud. It provides an overlay network that allows a cloud customer control of addressing, topology, protocols, and encrypted communications for devices deployed to virtual infrastructure or cloud computing centers like Terremark’s vCloud Express.

VPN-Cubed SSL for Terremark vCloud Express (Free Edition) is a free development/test-only version of the VPN-Cubed overlay network that is a specially packaged version of the VPN-Cubed overlay networking product from CohesiveFT. It allows you to connect 2 VPN-Cubed Managers together to create a basic, highly available overlay network within Terremark. Your vCloud Express servers "plug into" the overlay network through the use of the OpenVPN software package. VPN-Cubed SSL for Terremark vCloud Express (Free Edition) creates an overlay network that uses the 172.31.1.x subnet and allows up to 10 client servers connections.

VPN-Cubed IPsec to Terremark vCloud Express (Free Edition) is a free development/test-only version of the VPN-Cubed overlay network that is packaged to work between a data center using IPsec extranet connectivity and Terremark. Your IPsec device connects to an IPsec gateway at Terremark running as a virtual appliance which routes to your VPN-Cubed overlay network subnet in Terremark. Your vCloud Express servers "plug into" the overlay network through the use of the OpenVPN software package.

We’ve also made a licensed VPN-Cubed solution available, VPN-Cubed Commercial Edition, for customers who are looking for more a more advanced feature set. The Commercial Editions include the VPN-Cubed SSL for Terremark Lite, SME, and Enterprise Editions as well as the VPN-Cubed IPsec to Terremark Lite, SME, or Enterprise Editions. Contact sales@cohesiveft.com for more information and pricing based on your topology and use-case.

You can find more information about the VPN-Cubed products at: http://www.cohesiveft.com/vpncubed/

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vCloud Express March 2010 Feature Release

Tue, 23 Feb 2010 18:23:00 GMT | Add Comment

Valued vCloud Express customers,

We are happy to announce that we are preparing for our March 2010 feature release for vCloud Express, tentatively scheduled for production availability on Wednesday March 3rd. This release contains some new enhancements that you will be able to take advantage of immediately upon production availability. The following is a summary of the changes contained in the vCloud Express March 2010 release:

New Enhancements

Sign-up Support for Most Major Countries - We are no longer restricting new user signups to just US and Canada based customers.  Our signup and credit card processing forms now support most major countries.

Past Due Payment Notification - If you have a past due amount on your account you will recieve an account alert when you log into vCloud Express.

Windows License Key for Custom Servers - Customers are now presented with an option to enter a Windows Product Key when they copy a server that was custom built using the Blank Server feature.

Account Reset - The Terremark vCloud Express support staff now has a feature to reset account credentials when a customer is not able to reset their own account through the "Forgot Credentials" link on the signin page.

Bug Fixes

Console Connect Window Size in Internet Explorer 8 - The console connect feature within vCloud Express was not correctly rendering the viewable window size in Internet Explorer 8.  This release will fix the bug.

If you have any questions about the features contained in our March 2010 release please don’t hesitate to post your questions or feedback on the vCloud Express Product Q&A section of our Community (https://community.vcloudexpress.terremark.com).

On behalf of the entire vCloud Express team I want to thank you for your continued business.

Sincerely,
Tony Savoy Director, Product Management

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Terremark Helps Drive Adoption of vCloud API

Wed, 20 Jan 2010 16:15:00 GMT | Add Comment

Terremark is actively working with key VMware vCloud partners to help drive adoption of the vCloud API, a key feature embedded in our vCloud Express platform.  The availability of a standards based vCloud API allows us to accelerate the integration of open source projects for the developer ecosystem and provides a flexible, high performance, cloud computing environment to deliver highly valued solutions.

By working with VMware and the developer ecosystem Terremark is able to offer additional value to our vCloud Express users by layering these integrated solutions on top of our service.  In a highly competitive market our goal as a service provider is to offer tools and solutions that improve the delivery of our customer’s applications and solutions to their end consumers; resulting in organic growth for both Terremark and its customers.  Participation in the vCloud developer ecosystem makes this possible because it gives customers exposure to innovative new ideas and tools beyond the feature sets that are native to our vCloud Express product.

In recent months Terremark has partnered with VMware, Cloudera, and WebAppVM to kick start an ISV momentum program in an effort to drive new vCloud adoption.  As seen in a recent press release from VMware (http://www.vmware.com/company/news/releases/vcloud-api.html) Terremark has been successful working with each of these partners to make Open-Source Java and Python SDKs available for the VMware vCloud API.  Cloudera is an active libcloud contributor and uses libcloud in its Hadoop offering for vCloud Express, and WebAppVM leverages jclouds for its vCloud Express solution.


The Cloudera Distribution for Hadoop allows users to store, integrate and analyze data inexpensively and easily by leveraging vCloud Express and the vCloud API to dynamically provision resources, process jobs and deprovision resources.


The WebAppVM solution enables users to configure and scale a platform-as-a-service (PaaS) offering on vCloud Express so they can rapidly on-board and monitor cloud-based applications.  These solutions are currently available through Terremark’s vCloud API and will be available as global deployment templates by the end of January 2010.

Terremark expects to keep the ISV momentum program going and will continue to help drive adoption of the vCloud API by working with VMware and the developer ecosystem.  Please don’t hesitate to share your interaction with our vCloud Express product by posting your experiences to the Developer’s Corner Forum in the vCloud Express Community (https://community.vcloudexpress.terremark.com/en-us/discussion_forums/f/60.aspx).

Sincerely,

Tony Savoy
Director, Product Management

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